How DSC helped Kellogg manage the challenges of a major systems conversion
Teamwork and consistent communication make a difference for a longtime partner
When you make important changes on a tight timetable but don't get the results you expect right way, the transition period can be tough. A proactive logistics partner can help you manage the change and improve the situation...like DSC Logistics did for Kellogg.
When Kellogg completely replaced the legacy systems throughout their entire distribution network, the challenges of the systems changes were significant, requiring close attention to daily operating functions so that service levels remained seamless. When the improvement in productivity, service and communication that Kellogg expected didn't happen right away, they called in DSC.
DSC's solution was to form a cross-functional team called KIT (Kellogg's Improvement Team). The first step in establishing the KIT team was to create a common mission to serve the customer. The KIT team, made up of key Logistics Managers at the two Logistics Centers operated for Kellogg by DSC, met frequently, constructing an action register format to identify key improvement opportunities.
Kellogg considered DSC's KIT team efforts to be unique to the rest of the network.