HOW DSC helped a major paper products company manage the flow of information
Establishing a centralized single point of contact
A major paper products company wanted to focus on manufacturing, their core competency. And, not surprisingly, they also wanted to reduce overall supply chain cost and improve service to their customers. So, for the first time, they outsourced the management of their distribution and transportation activities to a third-party logistics provider, DSC Logistics.
The challenge DSC and the company faced? Multiple locations handling their products. To overcome this challenge, DSC established a centralized customer service office in Des Plaines, IL, so all communication flowed through a single location.
And DSC didn't stop there. We also assigned customer satisfaction representatives to provide oversight for each of the company's key customers, so we could follow each of these key orders from start to finish. This single point of contact streamlined the communication process, provided superior information flow and made it easier for the company to provide timely and accurate information to their customers.