HOW DSC helped a "Fortune 50" reduce network damage rates by taking on additional accountability
Making it possible to focus on sales opportunities
"Damage control." That term does get bandied about.
But, sometimes, damage literally does have to be controlled, as in the case of a "Fortune 50" company's problem with transportation-related high case damage rates for domestic shipments.
The company sought opportunities to reduce damage rates, and, at the same time, improve overall customer service to wholesale locations. They looked to DSC Logistics to provide solutions so they could focus on sales opportunities.
Although the carriers were responsible for the damage and DSC had limited culpability, we understood the value of the product to our customer. Partnering with our customer, we took an in-depth look "through their eyes" into their business.
As a result of this partnership, DSC provided a service alternative to reduce damage rates and spread out accountability to include the carrier and the shipper (DSC).
DSC's proactive leadership, consistent practices and skilled execution reduced network damage rates, internal complaints and costs.