DSC Logistics, an integrated logistics and supply chain management company, headquartered in Des Plaines, Illinois, focuses on supply chain capabilities that are based on changing customer needs. DSC services includes supply chain network analysis and design, logistics center management, transportation management and synchronization, business process integration, and information technology services. In today's business environment, filled with rapid and unpredictable change, DSC manages change and information in the supply chain by being ready for anything!

We currently have an opportunity for a Customer Service Representative, in our Transportation Center at our Des Plaines, IL corporate headquarters. Successful candidates for this role will be detail oriented and able to work in an environment of change and growth. Responsibilities of the Customer Service Representative include:

• First point of contact for customer problem resolution and troubleshooting
• Schedules, plans and monitors orders through the system
• Enters appointment/ delivery information into DSC system
• Presents order status information to customers
• Monitors and reports delivery exceptions
• Frequently interfaces with customers assisting with the identification and analysis of process improvement issues during customer meetings

• 2-3 years prior experience in Customer Service
• Demonstrated experience working with carriers, warehousing, inventory, order fulfillment, and transportation preferred
• Strong communication and negotiation skills –  must be able to appropriately communicate directly with the customer
• Strong computer system experience, including Microsoft Word and Excel
• Must be a flexible team player, able to handle multiple tasks simultaneously

The salary is commensurate with experience. We offer a market competitive benefits package, including medical, dental, vision, life insurance, 401(k) match and tuition reimbursement. Local candidates only, please, as relocation assistance is not available for this position.  Interested candidates can email their resume to careers4@dsclogistics.com.

DSC Logistics is an Equal Opportunity Employer, and relies on the diverse skills, backgrounds and perspectives of our people to drive change, innovation and growth.