In 2002, DSC Logistics added a preamble to “Our Promise to Customers.” It reads:
Our underlying commitment is to uphold high standards of integrity, responsibility and accountability, based on open communication, collaboration and trust.
Although this became our first formal expression of these concepts to the “world at large,” the values it represents have been essential to DSC since the company began. Because not all companies set the same standards for their business practices and relationships, we wanted to say publicly what we believe.
Our customers, also, can attest to the fact that this is simply the way DSC does business. For more than 45 years, long before the world’s recent spotlight on business ethics and corporate governance, we have adhered to these principles. As an organization, it has always been our responsibility and our commitment to create a culture of accountability and high ethical standards.
In the financial area, we deliver on Our Promise by applying strict Financial Management Standards. Now, more than ever, post-Sarbanes Oxley, integrity in financial reporting and business relationships is a critical business imperative. Our systems and processes are designed to ensure accuracy, respect confidentiality and share complete information with partners and customers on a timely basis. In all financial matters, we see our role as being an objective source, a trusted advisor and a guardian of shareholder assets.
DSC’s policy and practice of open and honest, proactive communication develops trust between partners and builds important channels for collaboration, cooperation and problem solving. Establishing and maintaining a relationship based on sharing and mutual interests actually leads to a better and more efficient supply chain, as questions and problems surface earlier and can be addressed holistically in a more timely and effective manner. The strength of our partnership becomes an important business tool.
Throughout the organization, these principles define DSC Logistics. Among our Leadership Criteria are those requiring DSC leaders to “establish authenticity” and “safe-keep customer relationships.” What this means in day-to-day interaction between the customer and DSC employees at all levels of our organization is that we say what we mean, we mean what we say and we do what we say we will do. Our customers, as well as their customers and trading partners, can count on us for that.
“Our Promise to Customers”:
We approach our partnership by focusing “customer back.”
We apply our best knowledge and experience to create innovative strategies and solutions.
We assure consistency and flawless execution by integrating operations and capabilities.
We anticipate your changing dynamics so we can adapt readily and move quickly.
We achieve your business goals by helping you make the most of change.
Our underlying commitment.