Delivering high levels of award-winning service
With their product in the forefront at Sam’s Club, Georgia-Pacific wanted to make sure all those towels and tissues got there without any problems. So, they depended on their logistics partner, DSC Logistics, to make that happen.
With DSC maintaining consistently high levels of service on deliveries to Sam’s across the network, Sam’s named Georgia-Pacific “Vendor of the Quarter” for first quarter 2004. DSC’s quality processes and continuous improvement initiatives insured that all of
GP’s orders shipped out on time and complete.
Georgia-Pacific had worked hard to get more of their products in the forefront at Sam’s Clubs in 2004. And, Sam’s made GP’s POM towel and tissue line one of their top 10 items, creating better product placement within the stores as well as increased visibility through other channels. Of course, that meant increased volume, increased product handling at distribution centers since POM product has to be broken down upon unloading, and increased service expectations.
DSC provides warehousing services in multiple geographies for GP’s consumer packaging goods lines, so we welcomed the challenge and increased focus on Sam’s shipments in terms of accuracy and quality. We started supervisor checking of every load to assure correct trailer usage and proper locking of load to prevent shipping delays and load quality problems. We loaded all loads on time without surrendering quality or accuracy.
As in all of our business relationships, establishing strong and ongoing communication channels was important to us. We communicated regularly with GP regarding areas such as cube or weight problems as well as product stacking issues. We had conversations with individual Sam’s stores to talk about issues and what we could do to improve service.
Georgia-Pacific—named Wal-Mart’s “Supplier of the Year” for 2004, by the way—acknowledged our hard work and dedication, and we appreciate that. We do work hard and we’re dedicated to helping our customers meet their goals. After all, helping our customers look good is one of our goals.
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